FAQs

Account Information

Order Status

Click the “My Account” link to check your order(s) status.

Click the “My Account” link to track your order.

Click the “My Account” link to track your order.

Click the “My Account” link to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Number, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Click the “My Account” link to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Number, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Click the “My Account” link to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Number, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item(s) to you.

Please email or call customer service.


My Account

  1. Click on the my “My Account” link.
  2. Enter your email address.
  3. Select, “I am a new customer”.

Then, follow the prompts to complete setting up your account. Your information is NEVER sold and is kept completely PRIVATE. Please view our Privacy Policy for more information.

 

Click the “My Account” link and edit your account information.

Shipping is automatically calculated prior to submitting your payment information. A way to check on shipping costs, is to add the items to your cart and proceed to the Checkout page where you will be offer shipping method choices and the associated shipping prices.

Click on “My Account”. Under the login box, there will be a link “Forgot Password? Click here”. The link will send an email to your registered email address with your password.

Click here for the return policy.

If you feel that you have received the wrong product, please contact customer service within 72 hours or receiving the product.

Click here for the return policy.

Please refer to each individual item page for more information on the availability of each item. You will receive a shipping confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

International Shipping

Please create an account by clicking the “My Account” link. During the registration/sign up process we’ll ask for your shipping address details including country. If your country is not in the drop down menu of available countries, we recommend using Bongo international.

Viking has partnered with Bongo International Parcel and Mail Forwarding to service our international customers.

Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.

This process saves international customers up to 82% off typical international shipping rates.

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Please see our Return Policy for complete details.


Pricing and Billing

You only have to pay sales tax if you are located in Colorado.

Click the “My Account” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Click the “My Account” link at the top right hand side of our site to print invoices.

Credits usually take 7-10 business days from the time we receive your item(s).

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Additional Support